Hiring Technical Support Engineer-Mozilor technologies
Technical Support Engineer Full-Time Calicut View Details As a Technical Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via email and chat. You will play a key role in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations. Roles and Responsibilities: Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products. Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs. Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism. Analyze issues from the customer’s perspective to deliver accurate, actionable solutions. Act as a product consultant by understanding customer needs and mapping them to product capabilities. Assist customers by configuring the product to meet their specific requirements. Maintain accurate ...